The 'halo effect' is a classic finding in social psychology. It
is the idea that global evaluations about a person (e.g. she is likeable) bleed
over into judgements about their specific traits (e.g. she is intelligent).
Hollywood stars demonstrate the halo effect perfectly. Because they are often
attractive and likeable we naturally assume they are also intelligent,
friendly, display good judgement and so on. That is, until we come across
(sometimes plentiful) evidence to the contrary.
In the same way
politicians use the 'halo effect' to their advantage by trying to appear warm
and friendly, while saying little of any substance. People tend to believe their
policies are good, because the person appears good. It's that simple.
But you would think we
could pick up these sorts of mistaken judgements by simply introspecting and,
in a manner of speaking, retrace our thought processes back to the original
mistake. In the 1970s, well-known social psychologist Richard Nisbett set out to
demonstrate how little access we actually have to our thought processes in
general and to the halo effect in particular.
Likeability
of lecturers
Nisbett and Wilson
wanted to examine the way student participants made judgements about a lecturer
(Nisbett & Wilson, 1977). Students were told the
research was investigating teacher evaluations. Specifically, they were told,
the experimenters were interested in whether judgements varied depending on the
amount of exposure students had to a particular lecturer. This was a total lie.
In fact the students
had been divided into two groups who were going to watch two different videos
of the same lecturer, who happened to have a strong Belgian accent (this is
relevant!). One group watched the lecturer answer a series of questions in an
extremely warm and friendly manner. The second group saw exactly the same
person answer exactly the questions in a cold and distant manner. Experimenters
made sure it was obvious which of the lecturers alter-egos was more likeable.
In one he appeared to like teaching and students and in the other he came
across as a much more authoritarian figure who didn't like teach at all.
After each group of
students watched the videos they were asked to rate the lecturer on physical
appearance, mannerisms and even his accent (mannerisms were kept the same
across both videos). Consistent with the halo effect, students who saw the
'warm' incarnation of the lecturer rated him more attractive, his mannerisms
more likeable and even is accent as more appealing. This was unsurprising as it
backed up previous work on the halo effect.
Unconscious
judgements
The surprise is that
students had no clue whatsoever why they gave one lecturer higher ratings, even
after they were given every chance. After the study it was suggested to them
that how much they liked the lecturer might have affected their evaluations.
Despite this, most said that how much they liked the lecturer from what he said
had not affected their evaluation of his individual characteristics at all.
For those who had seen
the badass lecturer the results were even worse - students got it the wrong way
around. Some thought their ratings of his individual characteristics had
actually affected their global evaluation of his likeability.
Even after this, the
experimenters were not satisfied. They interviewed students again to ask them
whether it was possible their global evaluation of the lecturer had affected
their ratings of the lecturer's attributes. Still, the students told them it
hadn't. They were convinced they had made their judgement about the lecturer's
physical appearance, mannerisms and accent without considering how likeable he
was.
Common
uses of the halo effect
The halo effect in
itself is fascinating and now well-known in the business world. According to 'Reputation Marketing' by John Marconi, books that have
'Harvard Classics' written on the front can demand twice the price of the exact
same book without the Harvard endorsement. The same is true in the fashion
industry. The addition of a well-known fashion designer's name to a simple pair
of jeans can inflate their price tremendously.
But what this
experiment demonstrates is that although we can understand the halo effect
intellectually, we often have no idea when it is actually happening. This is
what makes it such a useful effect for marketers and politicians. We quite
naturally make the kinds of adjustments demonstrated in this experiment without
even realising it. And then, even when it's pointed out to us, we may well
still deny it.
So, the next time you
vote for a politician, consider buying a pair of designer jeans or decide
whether you like someone, ask yourself whether the halo effect is operating.
Are you really evaluating the traits of the person or product you thought you
were? Alternatively is some global aspect bleeding over into your specific
judgement? This simple check could save you voting for the wrong person,
wasting your money or rejecting someone who would be a loyal friend.
Image credit: ericcastro
No comments:
Post a Comment